Here's the translation to English:

We are committed to providing an excellent level of cleaning; however, we are not responsible if any stains or dirt cannot be removed using the cleaning materials used in the vehicle.

Before we provide our service, all personal belongings of the customer must be removed from the vehicle, such as money, mobile phones, jewelry, etc.

The vehicle must be able to withstand the normal cleaning process, and the service will be performed at the customer's own risk, which includes, but is not limited to, new paint, protective films, or if any part of the vehicle is not securely attached.

If there is any defect or harmful content in the customer's vehicle that results in injury or death to our staff, the customer will be held responsible.

Any defects in the vehicle, such as paint issues, must be mentioned in advance, as old or non-original paint can be damaged during the cleaning process.

JAND reserves the right to refuse any service in case of operational incapacity, suspected fraud, or other reasons solely at JAND's discretion.

JAND reserves the right to refuse a customer’s request if it exceeds what has already been booked.

Customers are required to remove and reinstall child seats and booster seats; JAND will not install these seats under any circumstances and will not assume responsibility for them.

The customer needs to have an extra key for the vehicle, as we will not be responsible for any damage resulting from the absence of an extra key.

Appropriate action will be taken against the customer if any form of verbal or physical abuse is directed towards our staff regarding the service provided.

JAND will not be liable for any damages or losses to any personal property, including the vehicle being washed or any property inside the vehicle or at the service location. The customer is responsible for ensuring that the vehicle is washed in a legal and safe area, and if they feel otherwise, they should inform us before the service is provided.

JAND will not be responsible for third-party products, including, but not limited to, air fresheners. Customers must accept these products at their own risk if any damage occurs.

If there are any comments regarding the service, they should be directed to customer service while the service provider is on-site. We disclaim responsibility after the service provider leaves the customer's location.

The customer must inform JAND if any external or internal protective films have been added to the vehicle’s structure so that appropriate measures can be taken.

The customer needs to clarify any defects, damages, or weaknesses they know of or suspect before the cleaning process.

The customer takes the service at their own risk if the vehicle is older than three years, as it may have weaker plastic materials.

JAND reserves the right to reschedule the service depending on the number of staff, weather conditions, equipment availability, equipment failure, or any other technical errors.

The company cannot guarantee that customers will receive their appointment at the desired time, and they must keep in mind that cancellations may occur at any time at the company’s sole discretion. The company reserves the right to reschedule the time or date of the appointment without penalty.

If the customer does not respond to the call within 15 minutes of the worker's arrival, the company has the right to cancel the appointment without refunding the customer.

No one under the age of 18 is allowed to register on the website or mobile application, nor are they permitted to carry out any transactions or service requests on the website or mobile application.

If the customer fails to heed the warnings contained in this document, we are not responsible for any loss or damage resulting from that.

Machine washing is the customer's responsibility, and JAND is not liable for any malfunction of the vehicle.

If contact details such as the address, vehicle information, and verification status are missing, the company reserves the right not to provide services in such cases.

JAND accepts refunds if notice is given at least 3 hours before the appointment. If the customer fails to provide notice within that time frame, 100% of the service fee must be paid.

JAND will not reschedule the service if the booking is canceled 3 hours before the appointment, and no refunds will be issued after JAND has accepted the customer's booking.

JAND reserves the right to reschedule the service depending on the number of staff, weather conditions, equipment availability, equipment failure, or any other technical errors.

If the customer does not respond to the call within 15 minutes of the worker's arrival, the company has the right to cancel the appointment without refunding the customer.

Payments will be made in the JAND app only for what you have requested.

If the vehicle is not available at the time of the appointment and the appointment was not canceled in advance, JAND reserves the right to charge the full service amount to the debit or credit card.

JAND values customer trust regarding their personal information, and therefore, JAND will never distribute or sell your data. The company aims to use it solely to contact you regarding its announcements.

JAND may send customers messages via SMS or WhatsApp to verify the service request, status, information, and other marketing communications.